Introduction

We are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information through our platforms: institutional website, booking engine, and check-in process.

 

Who is responsible for processing your data?

Your data is processed by Campante & Fernandes Lda, the entity responsible for processing, under the terms of the General Data Protection Regulation (GDPR).

 

When do we collect your personal data?
We may collect your data in the following situations:

When you visit our website (www.campantefernandes@gmail.com)

When making reservations through the booking engine (bookings.feathershouses.com)

- When contacting us by email, phone, or WhatsApp

- During the check-in process

- When using additional services (e.g. transfers, cleaning)

 

What data do we collect?
Depending on the interaction, we may collect:

- Identification data: name, nationality, date of birth, document number

- Contact details: email, phone, address

- Booking details: dates, number of guests, preferences

- Payment details: credit card (securely processed via Stripe or other)

- Technical data: IP, browser, device, usage data

- Marketing data: newsletter subscription and interaction preferences

 

For what purposes do we process your data?
Data may be used for:

- Compliance with legal obligations. Communication with SEF (Immigration and Borders Service)

- Invoicing and tax obligations

- Contract execution (booking and stay management)

- Check-in and check-out

- Provision of complementary services (cleaning, laundry, transfers)

- Marketing and communication (with consent)

- Sending newsletters, campaigns, and promotional communications

- Service analysis and improvement

- Statistical and behavioral data for continuous improvement

 

Legal basis for processing

- Art. 6(1)(c) GDPR – Legal obligation

- Art. 6(1)(b) GDPR – Performance of contract

- Art. 6(1)(a) GDPR – Consent (marketing)

- Art. 6(1)(f) GDPR – Legitimate interest (analysis and improvement)

 

How long do we keep your data?
Data is retained only for as long as strictly necessary:

- To fulfill legal obligations (e.g. SEF – 1 year)

- To manage your booking and stay

- For statistical or marketing purposes, until consent is withdrawn

 

Who do we share your data with?

- Public authorities (SEF, Tax Authority)

- Technical service providers (e.g. web hosting, CRM, invoicing, Stripe)

- Employees and group companies with equivalent privacy policies

Note: We never sell your data to third parties.

 

International data transfers

Your data is stored within the European Union. In exceptional cases, it may be transferred outside the EU with appropriate safeguards, such as EU Standard Contractual Clauses, ensuring compliance with the GDPR.

 

Cookies and tracking technologies

We use cookies for:

- Performance analysis (Google Analytics, Tag Manager)

- Booking and payment management (AvaiBook, Stripe)

- Integration with social networks and customer support (Facebook, WhatsApp, Clarity)

You can manage cookie preferences in your browser.

 

Your rights

You have the right to:

- Access your data

- Correct inaccurate data

- Request deletion of your data

- Withdraw consent

- Object to marketing

- File a complaint with CNPD (www.cnpd.pt)

To exercise your rights, please contact us:
Email: aj.campantefernandes@gmail.com
Tel: (+351) 918 133 402
Address: Rua de Santo André, 4000-462 Porto

 

Changes to this Policy

This policy may be updated periodically. We recommend that you check this page regularly.
If you have any questions, please contact us at aj.campantefernandes@gmail.com